FAQ

WHAT HAPPENS WHEN I’VE BEEN APPROVED?

Once you’re approved as a tenant we’ll collect a holding deposit from you that is the equivalent to one week’s rent. This needs to be paid by BPay, and we’ll give you all the necessary information to make this happen.

We’ll prepare all the documentation for the tenancy after the holding deposit has been paid. Once the lease documentation has been prepared, arrangements will be made for the bond and remaining rent to be paid, the leases signed and keys handed over.

 

HOW MUCH BOND DO I NEED TO PAY?

The bond is equivalent to 4 week’s rent. You’ll need to pay your bond directly to the Rental Bond Board via their online system. It’s super easy; we’ll guide you and we’ll help set you up.

 

WHAT ABOUT IF I HAVE A PET?

If you have a pet, you need to include that information on your tenancy application. We’ll ask you for photos and references of the pet, and if you and your pet are approved we’ll write conditions into the lease about damage and cleaning. Whilst we can’t ask for a pet bond or additional pet rent any damage will still be covered under normal bond assessment and claim procedures.

If the property you’re applying for is a strata title unit we’ll need to check the by-laws whether there any restrictions on keeping animals inside the property. As a general rule, small animals such as birds, fish and other caged animals are usually allowed and sometimes even small dogs and cats under a certain weight are allowed. Even if that’s the case, the landlord can still decide not to allow pets.

 

DO I PAY RENT WEEKLY, FORNIGHTLY OR CALENDAR MONTHLY?

At the commencement of the tenancy you need to pay the first two weeks rent. Rent will be due again on or before the day that first two weeks is up, for example if your lease commenced on the 1st January and you paid the first 2 weeks rent when you signed your lease, then the rent will be due again on or before 14th January. We’ll set you up on a direct debit so two week’s rent is automatically debited from the bank account a day or two before the due date.

 

BUT I’D PREFER TO PAY MY RENT CALENDAR MONTHLY….

That’s absolutely no problem. In fact, we prefer it too. All you need to do is drop us an email here requesting us to change your payment system and we’ll send you an acknowledgement form to sign and send back to us. Once we’ve received your form we’ll arrange it so that the calendar month payments start from your next due date.

 

WHAT IS THE FORMULA TO CALCULATE CALENDAR MONTH RENT?

The formula is simple.

Take your weekly rent, let’s say it’s $500 per week.

Divided the weekly rent by 7 to get a daily rent, so $500 ÷ 7 = $71.43 per day

Then take the daily rent and multiply it by 365 to get an annualised rent, so $71.43 x 365 = $26,071.95 per annum

Finally, take the annualised rent and divide it by 12 to reach a calendar month rent, so $26071.95 ÷ 12 = $2,172.66 per calendar month

 

HOW DO I PAY MY RENT?

We collect rent by electronically debiting your bank account each fortnight (or calendar month if that’s been agreed with us). This allows you to “set and forget” the rent.

 

WHAT HAPPENS WHEN THE LEASE IS ABOUT TO EXPIRE?

We will always encourage you to be on lease; it provides both you and the landlord with security that you both need.

Around 2 months before the lease is about to expire we’ll start a conversation with you and your landlord about renewing the lease.

 

HOW OFTEN ARE INSPECTIONS DONE?

We conduct a thorough internal and external inspection of the property before you take possession of the property. Then we continue to conduct regular inspections up 4 times per year depending on the landlord’s instructions.

We also schedule monthly drive-by inspections (for detached homes) to make sure you’re keeping on top of the garden maintenance.

Please note that we do take video footage during our inspections – it’s part of the service commitment to our landlords. Rest assured, however, that these are not used for marketing purposes and the capturing of your belongings is incidental to the purpose of the video.

 

WHAT HAPPENS AT THE END OF THE LEASE?

When you decide to leave you need to let us know in writing. You can do that by submitting a vacating form *link*. Once we’ve received that from you we’ll confirm your intention to vacate and let you know how much rent is due and payable till the end of the tenancy.

We’ll also provide you with clear advice as to what’s required when you vacate and what we look at during our exit inspection.

If the inspection reveals that everything is in order, and providing you’ve paid your rent up until the day we receive keys back, we’ll arrange for the refund of your bond in full.

 

DO I NEED INSURANCE?

Absolutely, Yes! We strongly recommend you getting Contents Insurance as the landlords insurance policy does not cover your personal belongings at all.

 

IF THERE’S A MAINTENANCE ISSUE WHAT DO I DO?

Simply click here and report it. We use a fantastic system that keeps you completely updated and involved with the maintenance progress so you always know what’s going on.

We’re very proactive with maintenance and will often pick things up during our routine inspections.

If it’s an emergency please refer to the details contained on your lease agreement.