FAQ

HOW DO YOU ASSESS WHICH TENANT IS BEST?

We ask our potential tenants to complete our very detailed application form and supply multiple identifying documents.  They also need to supply proof of income and a rental ledger providing proof that they’ve been making the rent payments at their current property on time on a consistent basis. We perform a thorough check of the tenant by accessing two tenancy databases, obtaining references from their employer (and previous employer in some circumstances), and their current (and sometimes previous) rental agent. We’ll only recommend the tenant to you once we’re confident they’ll be great in your property.

 

WHAT HAPPENS WHEN A TENANT HAS BEEN APPROVED?

Once a tenant has been approved we’ll collect a holding deposit from them.  We’ll prepare all the documentation for the tenancy after the holding deposit has been paid.  Once the lease documentation has been prepared, arrangements will be made for the bond and remaining rent to be paid, the leases signed and keys handed over.

 

WHAT ABOUT IF THE TENANT HAS A PET?

Some landlords don’t like the idea of pets in their property whilst others see that allowing pets opens the pool of available tenants so much wider.  It’s a personal choice for you as the landlord and we’ll support whatever decision you make.

If you decide to allow pets, we’ll ask the tenant for photos and references of the pet, and if approved we’ll write conditions into the lease about damage and cleaning. Whilst we can’t ask for a pet bond or additional pet rent damage will still be covered under normal bond assessment and claim procedures.

If your property is a strata title, community or company title property we’ll need to check the by-laws whether there any restrictions on keeping animals inside the property. As a general rule, small animals such as birds, fish and other caged animals are usually allowed and sometimes even small dogs and cats under a certain weight are allowed.  Even if that’s the case, you can still decide not to allow pets if you want.

 

HOW DO YOU ENSURE THE RENT IS PAID ON TIME?

We collect rent by electronically debiting the tenants bank account each fortnight (or calendar month if that’s been agreed with us). This allows us to control the payment process resulting in lower arrears and more consistent payments for our landlords.  You can read more about how we manage rental payments here.

 

HOW OFTEN ARE INSPECTIONS DONE?

We conduct a thorough internal and external inspection of the property before the tenant takes possession.  Then we continue to conduct regular tenancy inspections up 4 times per year.  You’ll receive a report from us each time an inspection is completed.

We also schedule monthly drive-by inspections (for detached homes) to make sure the tenants are keeping on top of the garden maintenance.

 

WHAT HAPPENS AT THE END OF THE LEASE?

When the tenant decides to leave we provide them with clear advice as to what’s required when they vacate. After they leave we’ll conduct a thorough internal and external inspection to assess any changes in condition that may have occurred since the tenant first took occupation. If the condition has declined we make a claim against the tenant’s bond on your behalf.

 

WHAT HAPPENS IF WE HAVE TO GO TO TRIBUNAL?

Our team members are fully trained to represent your rights at the NSW Civil and Administrative Tribunal (NCAT). We mostly appear on your behalf in order to enforce the Residential Tenancy Agreement for rental arrears or other non-compliance issues. You are not required to attend when we appear at tribunal – acting in your best interests is all part of the job we do for you.

 

DO YOU ALSO PROVIDE PROPERTY MANAGEMENT SERVICES FOR COMMERCIAL PROPERTIES?

Of course we do!

We have years of experience with commercial properties ranging from small office spaces through to leasing and managing large spaces with multi-national and banking tenancies.

Let’s start a conversation about your commercial property and how we can be of help.

 

DO YOU PROVIDE LEASE ONLY SERVICES?

Yes.  We do provide a lease only service (also known as casual letting) on an exclusive basis.  It’s our basic service that covers the marketing and leasing of a property and is specifically for those landlords who like a bit of help marketing and leasing their property and preparing all the lease documentation but who prefer to manage the tenancy themselves thereafter.

Please contact us to start a conversation about our lease only service and how you can take full advantage of it.

 

WHAT ARE YOUR FEES?

We provide 2 fee structures; both are for full service property management done The Rental Specialists Way.

Our Premium package is our full service comprehensive management package.  It’s exceptional value and includes absolutely everything you could ever need or want from a property manager (plus more!), and it’s all done The Rental Specialists Way.  Our Premium package gives our clients the flexibility to add additional services on an ad hoc basis as desired.

Our Platinum package is our signature package and is the package most of our clients elect when engaging us.  It’s also a full service comprehensive management package jam-packed with lots of extra value specifically tailored to eliminate the stress, headache and complexity of leasing and renting property.

Let’s start a conversation about our services, the exceptional value we offer and how you can take advantage of property management done The Rental Specialists Way.

 

WHAT NO-COST, ADDED EXTRAS ARE INCLUDED?

We offer full service property management.  Our service is very comprehensive and has been tailored to make property investment stress free, complication free and headache free for you.

Both our Premium and Platinum packages are jam packed full of no cost added extras – that’s The Rental Specialists Way.

To discuss our services in full detail let’s start a conversation.

 

DO I NEED INSURANCE?

Absolutely, Yes!  We strongly recommend you getting Landlords Insurance from a specialist Landlord Insurance provider.  Whilst we’re not allowed to make specific recommendations about who you should insure your property with, we can provide you with information on various insurance providers who specialise in Landlords insurance.  Once you’ve decided on who is the best fit for you and your circumstances we’ll place the insurance on your behalf and maintain it for you thereafter.

 

HOW OFTEN DO YOU DO RENT REVIEWS?

Owning an investment property is like running a small business, and really should be run like one. As with any business, cash flow can be the make or break any business.  This is why we always review the rent at each tenancy inspection (providing the tenant is not on a fixed term agreement).

As the end of the fixed lease term approaches, and in between tenancies, we’ll conduct a market analysis and discuss with you the best possible options for your planning and to ensure we are helping to maximise the cash flow of your property.

 

WHAT HAPPENS IF I DECIDE TO SELL?

No problem!  If you need to take this decision we can help.  We can promote your property to our existing client base, and our network of buyers and sellers agents.  We’ll talk with your tenant to let them know what to expect, and we can help you manage the whole process.  If one of our existing landlords purchases your property we’ll save you thousands in sales commissions!

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